TERMS OF SERVICE
Last updated: October 3, 2026
These Terms of Service ("Terms") apply to your use of https://stockwerkclo.com (the "Site") and to every purchase you make on it. The seller and operator of the Site is:
Dennis Tobie
trading as STOCKWERK
Karl-Wüst-Straße 15
74076 Heilbronn
Germany
Email: hello@stockwerkclo.com
Phone: +49 17656714424
Email: hello@stockwerkclo.com
("STOCKWERK," "we," "us," "our"). By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
1. WHO CAN ORDER
Our offers are directed only at customers who live in the United States, and we only deliver to US addresses. You must be at least 18 years old, or the age of majority where you live, to place an order. By placing an order, you confirm that the information you provide is true, accurate and complete.
2. PRODUCTS, DROPS AND AVAILABILITY
Our products are released in limited drops. Quantities are limited, items are sold on a first-come, first-served basis while stock lasts, and we do not guarantee that any item will be restocked.
We try to show our products as accurately as possible. Colors and details may look slightly different on your screen than in person. Size charts are a guide.
3. PRE-ORDERS
Items marked "Pre-order" on the product page are produced after the drop in cooperation with our manufacturing partner. The estimated ship window on the product page is an estimate and may change because of production or supply delays. You can cancel a pre-order at any time before it ships for a full refund. If an item is delayed, we will let you know, as described in our Shipping Policy.
4. HOW A CONTRACT IS FORMED
The products on the Site are not a binding offer by us. By clicking the final order button at checkout, you place a binding order for the products in your cart.
A contract is formed when we send you the order confirmation email after checkout.
To the extent permitted by law, we may cancel an order even after confirmation if it was placed fraudulently or using bots, scripts or other automated tools, or if it contains an obvious error in price or product information. In that case we refund you in full within 5 business days.
The contract language is English.
5. PRICES AND PAYMENT
All prices are in US dollars (USD). Our prices include all US import duties, tariffs and customs fees. US sales tax, if applicable, and shipping costs are shown at checkout before you pay.
You can pay with the payment methods shown at checkout. Payment is due when you place your order. By submitting payment information, you confirm that you are authorized to use that payment method.
6. PROMOTIONS AND DISCOUNT CODES
Unless an offer says otherwise:
- One code per order, and codes cannot be combined
- Codes have no cash value and cannot be sold, transferred or exchanged for cash
- Codes are only valid until the expiration date stated with the offer
- Codes must be entered at checkout and cannot be applied after an order is placed
- List sign-up offers are limited to one code per person and are sent after you confirm your email address
We may change or end a promotion at any time. This does not affect orders already placed.
7. SHIPPING AND DELIVERY
Shipping and delivery are described in our Shipping Policy. The risk of loss or damage passes to you when the order is delivered to you. The products remain our property until they have been paid for in full.
8. RETURNS AND REFUNDS
You can request a return within 14 days of receiving an item, except for Final Sale items and gift cards. After the 14-day return window has ended, we do not accept returns. All details, including cancellations, are in our Refund Policy. Your rights for damaged, defective or incorrect items are not affected.
9. WARRANTY
You have the warranty rights provided by applicable law. If an item is damaged, defective or incorrect, please contact us as described in our Refund Policy.
10. LIABILITY
We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, and where liability cannot be limited under mandatory law (for example under product liability laws).
For slight negligence, we are only liable if we breach an essential contractual obligation, meaning an obligation that makes proper performance of the contract possible in the first place and on which you may regularly rely. In that case, our liability is limited to the typical damage that was foreseeable when the contract was made. Otherwise, to the extent permitted by law, we are not liable for slight negligence.
Nothing in these Terms limits any rights you have as a consumer that cannot be limited by contract.
11. INTELLECTUAL PROPERTY
All content on the Site, including the STOCKWERK name and logo, designs, graphics, photos, videos and text, is owned by us or our licensors and protected by intellectual property laws. You may not copy, reproduce, distribute or use it for commercial purposes without our prior written permission.
12. PROHIBITED USE
You agree not to:
- Use the Site for any unlawful purpose or to commit fraud
- Use bots, scripts, crawlers or other automated tools to access the Site, place orders or collect data
- Interfere with the security or proper working of the Site
- Impersonate any person or give false information
13. THIRD-PARTY SERVICES AND LINKS
The Site uses third-party services, such as payment providers and shipping carriers, and links to third-party websites, such as the 17TRACK tracking service and Instagram. We are not responsible for their content or practices. Their own terms and privacy policies apply.
14. GOVERNING LAW AND DISPUTES
If you are a consumer, these Terms and your purchases are governed by the law of the country and, where applicable, the US state in which you have your habitual residence. If you are not a consumer, the laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
If you have a problem, please contact us first at hello@stockwerkclo.com so we can try to solve it. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time by posting the new version on this page and changing the date at the top. The Terms in effect when you place an order apply to that order.
16. SEVERABILITY
If any part of these Terms is found invalid or unenforceable, the rest of the Terms remain in full effect.
17. CONTACT
Dennis Tobie
trading as STOCKWERK
Karl-Wüst-Straße 15
74076 Heilbronn
Germany
Email: hello@stockwerkclo.com
Phone: +49 17656714424