SHIPPING POLICY
Last updated: October 3, 2026
This Shipping Policy explains how and when orders placed on https://stockwerkclo.com are shipped. The seller is Max Mustermann, trading as STOCKWERK, Musterstraße 12, 12345 Musterstadt, Germany ("STOCKWERK," "we," "us").
1. WHERE WE SHIP FROM AND TO
We currently ship to addresses within the United States only. Orders ship directly from our manufacturing and fulfillment partner in China. We may not be able to deliver to P.O. boxes or APO/FPO addresses.
2. ORDER PROCESSING
In-stock orders are processed and handed to the carrier within 3-5 business days after you place your order. Orders placed on weekends or holidays are processed on the next business day.
Processing can take longer around public holidays in China, especially Chinese New Year (January/February) and Golden Week (early October). We show any expected delays on the website.
You receive an order confirmation by email after checkout, and a shipping confirmation with your tracking number as soon as your order ships.
If we cannot ship any order, in-stock or pre-order, within the time stated, we will email you before that time with a new date and the option to cancel for a full refund.
3. DROPS AND LIMITED RELEASES
Most of our products are released in limited drops. On drop days, order volume is higher than usual and processing can take up to 7 business days. The expected processing time for each drop is shown on the product page.
4. PRE-ORDER AND MADE-TO-ORDER ITEMS
Some items are sold as pre-orders or are produced in small batches after the drop. These items are clearly marked "Pre-order" on the product page, together with an estimated ship window (for example, "Ships in 4-6 weeks").
The estimated ship window is based on the production schedule agreed with our manufacturer. It is our best estimate when you order, not a guaranteed date.
If your order contains both in-stock and pre-order items, we may ship the in-stock items first at no extra cost to you, or hold the whole order until everything is ready. The product page tells you which applies.
If we cannot ship by the estimated date:
- We will email you before that date with a new estimated ship date, or tell you if we cannot give one yet.
- You can cancel your order at any time before it ships and receive a full refund.
- If the new date is more than 30 days after the original estimate, or if we cannot give a new date, we will cancel your order and refund you in full, unless you tell us that you want to keep waiting.
- If the item is delayed a second time, we will only keep your order open if you confirm that you want to wait. Otherwise we cancel it and refund you in full.
Refunds for cancelled orders are issued to your original payment method within 5 business days of cancellation.
If no ship window is stated on the product page, we ship within 30 days of your order.
5. DELIVERY TIMES AND SHIPPING COSTS
After your order ships, delivery usually takes:
- Standard shipping: 7-15 business days
- Express shipping (where offered at checkout): 4-8 business days
Shipping costs and available options are shown at checkout before you pay. Delivery times are estimates. International transit, customs clearance, weather, holidays and carrier volume can cause delays.
6. DUTIES AND TAXES
All US import duties, tariffs and customs fees are included in our prices. You will not have to pay anything extra when your order is delivered. US sales tax, if applicable, is shown at checkout.
7. TRACKING
Your shipping confirmation email includes a tracking number. You can enter it on our Track Order page. Because your order travels internationally, tracking may take up to 5 business days to show the first update after your order ships.
8. ADDRESS CHANGES AND INCORRECT ADDRESSES
Please double-check your shipping address at checkout. If you need to change it, email hello@stockwerkclo.com as soon as possible. We can only update the address before your order ships.
If a package cannot be delivered because the address entered at checkout was incorrect or incomplete, we will contact you to arrange reshipping at your cost, or refund the order minus the original shipping cost once the package is returned to us.
9. LOST, MISSING OR DAMAGED PACKAGES
If your tracking shows no update for 10 business days, or your package has not arrived 30 days after it shipped, email hello@stockwerkclo.com and we will investigate with the carrier. If the carrier confirms that the package is lost, we send you a replacement if one is available, or give you a full refund.
If your tracking shows your package as delivered but you cannot find it, please check around your delivery location, with neighbors and with the carrier. If it still has not turned up after 5 days, email hello@stockwerkclo.com and we will investigate with the carrier and help you find a solution.
If your order arrives damaged, please email hello@stockwerkclo.com as soon as possible, ideally within 7 days of delivery, with your order number and photos of the package and item. See our Refund Policy for details. Your rights under applicable law are not limited by this policy.
10. QUESTIONS
If you have questions about shipping, email hello@stockwerkclo.com.
Dennis Tobie
trading as STOCKWERK
Karl-Wüst-Straße 15
74076 Heilbronn
Germany
Email: hello@stockwerkclo.com
Phone: +49 17656714424