REFUND POLICY
Last updated: October 3, 2026
This Refund Policy explains how returns, refunds and cancellations work for orders placed on https://stockwerkclo.com. The seller is Max Mustermann, trading as STOCKWERK, Musterstraße 12, 12345 Musterstadt, Germany ("STOCKWERK," "we," "us").
1. 14-DAY RETURN WINDOW
You can return items within 14 days for a refund to your original payment method, without giving a reason.
The 14 days start on the day you, or a person you name who is not the carrier, receive the item. If your order arrives in several packages, the 14 days start when you receive the last package.
Your return request must reach us within these 14 days. After the 14-day return window has ended, we do not accept returns. This does not affect your rights for items that are damaged, defective or incorrect (see section 9).
2. CONDITION OF RETURNED ITEMS
To be eligible for a return, items must be:
- Unworn, unwashed and unaltered
- Free of marks, odors, makeup, perfume and pet hair
- Returned with all original tags attached and in the original packaging
Caps and headwear must not be bent, shaped or otherwise altered.
We inspect every return. If an item does not meet these conditions, we may refuse the return and send the item back to you at your cost.
3. ITEMS THAT CANNOT BE RETURNED
- Items marked "Final Sale" on the product page
- Gift cards
4. CANCELLING AN ORDER
In-stock items: You can cancel within 2 hours of placing your order by emailing hello@stockwerkclo.com. After that, your order may already be packed, and you can return it once it arrives (see section 1).
Pre-order items: You can cancel at any time before your order ships and receive a full refund. Section 4 of our Shipping Policy explains what happens if a pre-order is delayed.
Refunds for cancelled orders are issued to your original payment method within 5 business days of cancellation.
5. HOW TO START A RETURN
Email hello@stockwerkclo.com within the 14-day return window with:
- Your order number
- The item(s) you want to return
You do not have to give a reason, but it helps us get better.
We will reply with return instructions and the return address. Please ship the item within 14 days after our reply. Do not send items back before you hear from us, and do not send returns to the sender address on your shipping label. We cannot accept returns sent without contacting us first or sent to any other address.
6. RETURN SHIPPING
You pay for return shipping, unless the item arrived damaged, defective or incorrect. We recommend a trackable shipping service, because we cannot refund returns that do not reach us.
7. REFUNDS
Once your return arrives and we have inspected it, we will email you to confirm whether the refund is approved.
- Approved refunds are issued to your original payment method within 5 business days of approval.
- Your bank or card issuer may need a few extra days to show the refund.
- Original shipping costs are not refunded, unless the return is due to our error.
- If you used a discount code, you get back the amount you actually paid for the returned item.
8. EXCHANGES
Our drops are limited and usually not restocked, so we cannot promise exchanges. If you want a different size or color, return the item for a refund and place a new order while stock lasts.
9. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective or incorrect, please email hello@stockwerkclo.com as soon as possible, ideally within 7 days of delivery, with your order number and photos of the item and packaging. We will send you a replacement if one is available, or give you a full refund including original shipping. In most cases you will not need to send the item back.
This also applies after the 14-day return window. Your rights under applicable law for damaged, defective or incorrect items are not limited by this policy.
10. LATE OR MISSING REFUNDS
If your refund has not arrived 10 business days after we confirmed it, please check with your bank or card issuer first. If you still cannot find it, email hello@stockwerkclo.com.
11. PAYMENT DISPUTES
If there is a problem with your order, please contact us at hello@stockwerkclo.com before opening a dispute or chargeback with your bank. Most issues are solved faster directly with us.
12. CONTACT
Dennis Tobie
trading as STOCKWERK
Karl-Wüst-Straße 15
74076 Heilbronn
Germany
Email: hello@stockwerkclo.com
Phone: +49 17656714424
hello@stockwerkclo.com