Questions.

We release in limited drops. Each drop goes live at a set time and stays up until it sells out. The list and our Instagram hear about drop times first.

We don't plan restocks. When a piece sells out, it's gone.

Join the list on our homepage. The list gets drop times, early access and list-only perks before anyone else.

Some drops open early for list members, for example if you brought a friend onto the list. You get the password by email before the drop goes public.

No. Buy what you want while it lasts.

Some pieces are made after the drop. They're marked "Pre-order" on the product page with an estimated ship window. You can cancel a pre-order any time before it ships and get a full refund.

Pre-orders: cancel any time before your order ships for a full refund. In-stock orders: cancel within 2 hours of ordering. Email hello@stockwerkclo.com with your order number. Address changes are possible until your order ships.

Check your spam folder and search for STOCKWERK. Still nothing? Email hello@stockwerkclo.com with the name and email you used at checkout and we'll resend it.

No. Codes have to be entered at checkout before you pay.

No. You can check out as a guest.

Right now we only ship within the US. We may not be able to deliver to P.O. boxes or APO/FPO addresses.

In-stock orders are handed to the carrier within 3-5 business days, up to 7 on drop days. Pre-orders ship in the window shown on the product page. You get an email with your tracking number the moment your order ships.

After shipping, standard delivery takes 7-15 business days, express 4-8 business days where offered at checkout. Orders ship internationally from our production partner, so customs can add a few days.

You see all shipping options and costs at checkout before you pay.

No. US import duties and fees are included in our prices, so there's nothing extra to pay on delivery. US sales tax is shown at checkout.

Enter the tracking number from your shipping email on our tracking page. The first update can take up to 5 business days to show.

If there's no update for 10 business days, or your order hasn't arrived 30 days after it shipped, email hello@stockwerkclo.com and we'll chase the carrier.

Check around your door, with neighbors and with the carrier. Still missing after 5 days? Email hello@stockwerkclo.com and we'll investigate with the carrier and find a solution.

You can return unworn, unwashed items with all tags within 14 days of delivery for a refund. After 14 days, we can't accept returns. Caps must not be bent or shaped. Items marked Final Sale can't be returned. Damaged or wrong items are always covered. All details are in our Refund Policy.

Email hello@stockwerkclo.com within 14 days of delivery with your order number and the item(s). No reason needed. We'll send you instructions and the return address. Please don't send anything back before we reply.

Drops are limited, so we can't promise exchanges. Return the item for a refund and order the size you need while stock lasts.

You do, unless your item arrived damaged, defective or wrong.

Within 5 business days after we approve your return. Your bank may need a few extra days to show it.

Email hello@stockwerkclo.com as soon as possible, ideally within 7 days of delivery, with your order number and photos of the item and packaging. We'll send a replacement if we have one, or refund you in full. Usually you don't need to send it back.

You see every payment option at checkout, including major cards and express options like Apple Pay or Shop Pay where your device supports them.

All prices are in US dollars (USD).

Yes. Checkout runs on Shopify. We never see or store your card details.

Every product page has a size chart in inches and centimeters. Between two sizes? Take the bigger one for a looser fit.

Always follow the care label. In general: wash cold and inside out, hang dry, no dryer. Hand-wash caps and let them air-dry in shape.

Designed in Germany. Made in small batches by our production partner in China.

Only here on our site. We don't sell through other shops, so if you buy somewhere else, we can't guarantee it's real.

Email hello@stockwerkclo.com. We usually reply within 1-2 business days. If it's about an order, add your order number.

Instagram is for drops and news. For anything about an order, email hello@stockwerkclo.com so nothing gets lost.

Email hello@stockwerkclo.com with "Collab", "Press" or "Wholesale" in the subject.